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Attention Frugaloo customers: when entering your code at checkout please remove the dashes (-), any problems please do not hesitate to get in touch
FAQs
How long will the chocolate last? TOP
Our chocolate is made to order and will have at least a years shelf life guaranteed when you receive it. What sort of chocolate is it, and ingredients? TOP
Milk Chocolate
Ingredients and Allergy Information
Milk Chocolate - Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Lactose, Whey Powder, Emulsifier E322 (soya lecithin)
Contains: Milk & Soya
May contain nuts
Store in a cool dry place between 10 & 18C Can I have a different flavoured chocolate? TOP
Milk Orange, Milk Mint and Dark Mint are available however they are only available in gold foil and a minimum order of 200 neopolitans would apply. How do I store my favours once received if I do not need them for a period of time? TOP
Store in a cool dry place, NOT a fridge as this can damage the wrapper. Do you have a minimum order? TOP
Neopilitan chocolates are priced in 12s and 50g and 100g bars are available individually. Can I get a free sample? TOP
Sorry, as the chocolate is made to order we do not offer free samples, however as there is no minimum order, please feel free to order the designs you like with your personalisation. The shipping charge for samples is reduced and samples will be sent without a proof and by regular 1st class post. Do you have a shop? TOP
No, we are purely internet, Wedding Fayre, Craft Fair based. Dates of shows we are at will be posted on the website in the Event Calendar. Why does all my personalisation not show up? TOP
Generally this is because you have placed one order already with one set of personalisation and then you have used the back button to go to the same item and add the next set of personalisation, this will just add an extra qty to your item already in the basket so you will have 2 bars with the same personalisation. You need to add your item to the basket and then select the same product again to get the new personalisation, do not use the back button. How much is shipping and how do you ship? TOP
There is a flat fee of £6.95 for UK orders. Depending on the size of the order despatch is either by Royal Mail or courier. Do you ship internationally? TOP
Yes I do, please contact me for a quote as different areas of the world and order size will vary the cost. Can I see a proof before it is printed? TOP
Proofs are always provided by email before going to print. This is simply for two reasons:
a. We could have mis-spelt names, or changed dates etc; and
b. It has been known for us to be given the wrong date by a client (it was a groom!).
It is therefore your responsiblity to check that the proof is correct and confirm to us either way, we will not commence an order until we have your confirmation.
Proofs will be sent within 48 hours, please allow a little longer for busy times of the year, if you have not received your proof within 72 hours then please contact us. Can I get another coloured foil? TOP
No, the only foil we do is gold or silver. If I order a lot of chocolates can I get a reduction? TOP
There are no reductions on mini chocolates as these are already priced very reasonably however on some of our other items you will see quantity reductions in the product description. The shopping cart will work it out for you. Why do I have to pay extra for place setting names? TOP
This is because when we print a set of wrappers off with the same information it takes far less time to create that wrapper than a set of wrappers with each individual guest's name on. This extra amount covers paper wastage and time, but as you can see is not an astronomical amount. Can I add a photograph or my own image? TOP
Yes, just email us with a jpeg image of a good quality photgraph you want to use and we will do the rest. There is no extra charge for this service.
Please note we do not alter, amend or change any photo or image that is sent, they are used as is.
Can I get a custom design TOP
Yes you can, however your order needs to be placed before any work is done and a minimum order of 150 chocolates. How long does it take for delivery? TOP
I aim to despatch in 20 working days, however this can sometimes overrun during busy periods so please ensure you specify if you have a latest required date e.g if you are taking them abroad and will be leaving the country sooner. If you specify this then I will assume that it is not critical to receive your order within the 20 working days and use my judgement during busy periods for despatch. Many thanks.
All my timescales are a despatch not delivery timescale so if you choose 20 working days it will be despatched by 20 working days, the same for 5 and 10 working days.
Rush order timescales start the day after the order is placed.
Do I have to use the messages you have on the samples? TOP
No not at all, these are just our most common messages but you can have absolutely anything you want, but bear in mind the more words on the minis the smaller the font, so try and stick to the same amount of words as in the samples. Do you provide business/promotional chocolates? TOP
Yes we do, use the custom chocolate option and let us have the details of logo (jpeg format) and personalisation required and we will email you some proofs.
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